Payment Policy

Shop Nottingham Payments allows buyers and sellers to use various forms of payments on ShopNottingham.co.uk. Shop Nottingham Payments users can pay with and accept payment by credit card, debit card, Shop Nottingham Gift Card, Shop Nottingham Credit, some bank transfer services, PayPal (where available), Apple Pay, Google Pay, and some country-specific instalment payment methods – all in their domestic Shop Nottingham Payments currencies. This policy explains all of your rights and obligations when using Shop Nottingham Payments.

This policy is a part of our Terms of Use. By using Shop Nottingham Payments, you are agreeing to this policy and our Terms of Use.

  • Accepting These Terms
  • Overview
  • Third-Party Services
  • Shop Nottingham’s Rights and Responsibilities
  • Seller Rights and Responsibilities
  • Appointment of Shop Nottingham as Limited Payment Collection Agent for Sellers
  • Deposits
  • Recoupment
  • Payment Processing Fees
  • Reporting Obligations
  • Termination

1. Accepting These Terms

The Shop Nottingham Payments Policy (or the “Policy”) sets out your rights and responsibilities when you use Shop Nottingham Payments on Shop Nottingham’s services (we’ll refer to ShopNottingham.co.uk, as our “Services”), so please read it carefully. By using Shop Nottingham Payments, you are agreeing to the Policy.

The Policy is a legally binding contract between you and Shop Nottingham.

2. Overview

Shop Nottingham Payments allows sellers to (a) accept payment by authorised credit and debit card transactions, some bank transfers services, PayPal (where available), transactions using Apple Pay, and transactions using Google Pay, (b) have those funds credited to a seller’s payment account with Shop Nottingham, and (c) have those funds deposited into a seller’s designated bank account. Shop Nottingham reserves the right to add or remove payment methods accepted by Shop Nottingham Payments in its sole discretion, with notice where required by applicable law.

Shop Nottingham Payments is only available to sellers who are at least 18 years old who register and are approved for a payment account with Shop Nottingham.

Sellers may only use Shop Nottingham Payments for the sale of items listed on Shop Nottingham’s Services, and agree to dispatch sold items once a payment transaction is complete and reflected in their payment account. Shop Nottingham reserves the right to terminate a seller’s access to Shop Nottingham Payments if the seller uses Shop Nottingham Payments in any other manner.

Buyers may authorise a payment with any major credit or debit card accepted by Shop Nottingham, with Shop Nottingham Gift Cards and Shop Nottingham Credits, by certain bank transfer services, through PayPal (where available), Apple Pay, or Google Pay.

Buyers and Sellers benefit from Shop Nottingham having visibility into payments made on Shop Nottingham via Shop Nottingham Payments, because it can make the Services easy to use and enables Shop Nottingham to provide support more effectively to sellers or buyers where relevant. It can also help reduce fraud and other types of misuse of the Shop Nottingham platform.

3. Third-Party Services

Shop Nottingham has engaged third-party service providers to perform many of the services related to payment processing, including card processing, disbursements, currency exchange, identity verification, fraud analysis, and regulatory compliance.

Shop Nottingham partners with Stripe, Worldpay, PayPal, Adyen, and other licenced payment providers to facilitate card payments and other payments and the disbursement of funds to sellers. The provider and processing time for your payment will vary based on the country in which you are located. If there are insufficient funds in your bank account when our provider processes the payment for your purchase, Shop Nottingham reserves the right to contact you directly and to seek payment.

Shop Nottingham may share your personal or transactional information with those third-party service providers for purposes related to payments processing.

Shop Nottingham Gift Cards and Shop Nottingham Credits are subject to the Gift Cards & Shop Nottingham Credits Policy

By using a third-party service, you may also be subject to an agreement with the third party. For example, PayPal is a third-party service provided by PayPal Holdings, Inc. and is subject to the PayPal User Agreement. Apple Pay is a third-party service provided by Apple Inc. and is subject to the Apple Pay Terms and Conditions. Google Pay is a third-party service provided by Google Payment Corp. and is subject to the Google Pay Terms of Service for US users, non-US users, and India residents.

If Shop Nottingham receives notice that your shop’s content or activity violates a third party’s service agreement, we may at our sole discretion take action against your account to comply with their policies. Such actions may include cancelling a transaction, disabling listings from your shop, suspending, or terminating your selling privileges, or removing certain payment methods.

4. Shop Nottingham’s Rights and Responsibilities

Shop Nottingham Payments functionality may be made available, modified, or discontinued by us at any time without notice and is subject to the limitations in Shop Nottingham’s Terms of Use.

As a security measure, we may impose transaction limits on buyers and sellers. For example, we may impose limits relating to the value of any transaction, deposit, or adjustment, or limits relating to the cumulative value of all transactions, deposits, or adjustments during a period of time. We may also impose limits related to the number of transactions per day or other period of time. We will not be liable to a seller: (a) if we do not proceed with a transaction, deposit, or adjustment that would exceed any limit established by us, or (b) if we permit a buyer to withdraw from a transaction.

Shop Nottingham may refuse service of Shop Nottingham Payments to anyone, for any reason, at any time.

Shop Nottingham reserves the right to decline or refund transactions that we believe to be high risk, fraudulent, in violation of trade sanctions, or otherwise in violation of Shop Nottingham’s Terms of Use.

In the event that a buyer does not make payment for the purchase of a legitimate item sold using Shop Nottingham Payments (e.g., where the buyer used a stolen or unauthorised credit card), Shop Nottingham may provide limited payment protection to the seller, in the interest of fairness. You can learn more about our Seller Protection Programme here.

Shop Nottingham maintains records associated with transactions on Shop Nottingham Payments and does not pass any secure data, including credit card numbers or bank account information, to any sellers. Sellers will only receive delivery information and limited buyer account information necessary to complete the order. Shop Nottingham’s Privacy Policy further explains how Shop Nottingham handles user information.

Shop Nottingham will send you any relevant notices regarding your use of Shop Nottingham Payments in accordance with our Electronic Communications Policy.

5. Seller Rights and Responsibilities

A. Use of Shop Nottingham Payments. If you live in a country in which Shop Nottingham Payments is available, you are required to sign up for Shop Nottingham Payments, except as otherwise determined by Shop Nottingham in its sole discretion. Using Shop Nottingham Payments will result in your shop accepting payment through authorised credit and debit card transactions, some bank transfer services, PayPal, Apple Pay, and Google Pay. For you to sign up for Shop Nottingham Payments and receive payment for transactions made through Shop Nottingham Payments, you must provide all required information and complete all required steps, including in some markets, verifying your bank account, for compliance purposes. Without this information, Shop Nottingham cannot pay you! You can find instructions about how to upload your bank account information here. If you live in a country in which Shop Nottingham Payments is available and you do not provide Shop Nottingham with this information, Shop Nottingham may refuse you access to the Services until you do so.

B. Payment Accounts. A payment account allows sellers to track payment amounts, refunds, and fees related to transactions and seller services. Sellers must provide accurate personal information as requested during registration, and are responsible for maintaining and updating that information, as necessary. Sellers will not impersonate any person or use any name they are not legally authorised to use. Sellers authorise us, and authorised agents, to verify their information (at registration and on occasion when using the Services) by accessing public records and obtaining credit reports about the sellers. Shop Nottingham verifies sellers’ information in order to safeguard the integrity of the marketplace and reduce the risk of fraud, money laundering, terrorist financing, and the violation of trade sanctions.

Payment accounts are only available to individuals who are eligible to be sellers on Shop Nottingham’s Services and who have a valid credit or debit card on file with Shop Nottingham unless they are exempt from this requirement.

C. Disputes. Sellers agree to resolve any disputes directly with a buyer or with the assistance of the dispute management and refund tools available on Shop Nottingham, and in accordance with our Seller Policy and Terms of Use. In the event that a dispute is escalated to Shop Nottingham’s Support Team, Shop Nottingham reserves the right to issue a refund to a buyer and recoup such funds from the seller if a transaction is found to be in violation of Shop Nottingham’s policies.

In the event that a buyer submits a chargeback, Shop Nottingham will respond to the credit card networks on behalf of the seller involved in the transaction; the seller agrees to provide any requested information to us within five calendar days of the request. Shop Nottingham reserves the right to recoup funds associated with buyer charge-backs from the seller.

D. Communications. We will inform sellers of each transaction, or of other information pertaining to Shop Nottingham Payments, using our standard communication procedures (detailed in our Electronic Communications Policy), including by email or through Shop Nottingham’s Messages tool.

E. Refunds. Refunds or adjustments paid by Shop Nottingham to buyers for payments made through Shop Nottingham Payments may be initiated using the refund functionality in the seller’s payment account for a period of 180 days after the purchase was made. The Shop Nottingham Payments Platform does not have refund functionality after 180 days from the original purchase date. Any such funds paid by Shop Nottingham to cover refunds will be deducted from the seller’s payment account balance. If there are insufficient funds to cover the amount of the refund, the balance will be charged to the seller’s card on file or added to the seller’s payment account. Refunds issued by Shop Nottingham will be in the original form of payment, and if such payment is not available, an Shop Nottingham credit will be issued.

Shop Nottingham reserves the right to refund buyers and recoup such refunded amounts from the seller where the seller has been refused service by Shop Nottingham in accordance with Shop Nottingham’s Terms of Use and/or, in circumstances where the seller has unfulfilled or overdue orders.

Fully refunded transactions may be eligible for cancellation in accordance with our Cancellation Policy.

F. International Trade Laws. You agree that your use of Shop Nottingham Payments will not involve any countries, entities, individuals, or items prohibited by sanctions, embargoes, regulations, or orders administered by the US Department of Treasury’s Office of Foreign Assets Control (“OFAC”) or other government agencies. See our Sanctions Policy for more information.

G. Information on Cardholder Charges. Please note that your bank or card provider may charge additional fees (including cross-border fees) for transactions that you make on Shop Nottingham. These fees are not charged by Shop Nottingham and are at the discretion of your bank. Please contact your bank for further details.

6. Appointment of Shop Nottingham as Limited Collection Agent for Sellers

Each seller appoints Shop Nottingham as its agent for the limited purpose of receiving, holding and settling payments to seller. Shop Nottingham will settle payments that are actually received by Shop Nottingham to each seller, less any amounts owed to Shop Nottingham and subject to these Terms. Each seller agrees that a buyer payment received by Shop Nottingham, on behalf of seller, satisfies the buyer’s obligations to make payment to seller, regardless of whether Shop Nottingham actually settles such payment to seller. If Shop Nottingham does not settle any such payments as described in these Terms to a seller, such seller will have recourse only against Shop Nottingham and not the buyer.

7. Deposits

A. Payment Account. All funds resulting from a completed transaction will be reflected as a balance in a seller’s payment account. Transactions are considered complete at the later of once the payment is approved by Shop Nottingham or our fraud analysis service provider. Any refunds, adjustments, or other amounts paid to buyers in connection with purchases, or for funds received since the last payment day, are also applied to the seller’s payment account balance.

Funds displayed in a seller’s payment account balance are eligible for deposit (the “Available Funds”) into a seller’s bank account at the end of any applicable deposit delay, reserve, or hold period as determined by the seller’s bank. For deposits below designated thresholds in certain markets, a deposit fee will apply. See Section 9 below for details on deposit fees. A deposit minimum also applies to deposits in certain markets. Funds will only be available for deposit if they exceed the applicable deposit minimum.

B. Scheduled Deposits. Shop Nottingham will instruct our payments partners to initiate a deposit of a seller’s Available Funds into the seller’s bank account on a monthly basis. In this policy we will refer to the date of disbursement as the “Payment Date”. Deposits into a seller’s bank account will generally be credited within three (3) to five (5) business days from the date Shop Nottingham initiates the deposit request. The actual timing of the deposit may depend on how quickly a seller’s bank processes the request.

The Payment Date will fall on the next business day (Monday through Friday, excluding bank holidays) if the scheduled Payment Date falls on a non-business day. When a seller either initially provides or later changes their bank account information, the seller must wait at least five (5) calendar days to request a deposit into a bank account as a security precaution. The next scheduled deposit after a change to bank account information will occur on the next applicable Payment Date after a period of five (5) calendar days from the date of the requested change.

C. Holds and Delays. In some cases, deposits to a seller’s bank accounts could be temporarily delayed by an issue at Shop Nottingham, Shop Nottingham’s third-party service providers, or a seller’s bank. We will do our best to communicate with any affected seller as soon as we can.

If we believe that a seller’s actions may result in buyer disputes, chargebacks, or other claims, then we may, in our sole discretion, put a hold, deposit delay, reserve on the seller’s payment account balance.

A hold may be put on funds associated with a particular transaction if there is a dispute or investigation related to the order, for the shorter of: (a) 180 days after the estimated delivery date, or (b) completion of any investigation regarding the seller’s actions.

Deposit delays are defined as the number of days between a sale and the day the net amount from the sale becomes available for deposit, provided the payment has been completed. A deposit delay may be between 0 and 180 days. A deposit delay is applied across all transactions for a seller and the number of days is reflected in each seller’s payment account.

A reserve is defined as a fixed percentage of a seller’s payment account balance (i) delayed prior to being included as part of a seller’s Available Funds for a period of up to 180 days or (ii) deducted from a seller’s payment account as a reserve for a period of up to 90 days.

If Shop Nottingham places a hold, deposit delay or reserve on a seller’s account, we will do our best to communicate with the affected seller as soon as we can.

We always work hard to avoid and minimise any delays. However, please note that Shop Nottingham is not obligated to refund any fees or reimburse any expenses due to holds or delayed deposits.

E. Escheatment. If Shop Nottingham cannot settle funds into a seller’s bank account, or the seller is refused service by Shop Nottingham under Shop Nottingham’s Terms of Use, the funds will remain with Shop Nottingham and the balance remains available in the seller’s payment account. It is the seller’s sole responsibility to update their bank account information to receive the funds, if applicable. If a seller fails to update the information to claim the funds within a certain period of time, or Shop Nottingham cannot release funds to the seller for compliance reasons, Shop Nottingham will escheat the funds to the relevant government authority as required in order to comply with applicable escheatment laws.

8. Recoupment

A. We reserve the right, in our sole discretion, to seek reimbursement from a seller in any of the following circumstances: (a) we provide a refund to a buyer because a seller did not promptly deliver the goods or we otherwise determine, consistent with Section 5, Seller Rights and Responsibilities, that a refund is warranted in a particular circumstance, (b) we discover erroneous or duplicate transactions related to a seller, (c) we receive a chargeback from a buyer’s credit card issuer or reversal of payment for the amount of a buyer’s purchase from a seller, or (d) a seller does not act in accordance with Shop Nottingham’s policies.

B. We may obtain reimbursement of any amounts owed by a seller to Shop Nottingham by deducting from future payments owed to the seller, reversing any credits to the seller’s payment account balance, charging the seller’s card on file, charging the seller’s payment account, or seeking reimbursement from the seller by any other lawful means, including by using third-party collections services. You authorise us to use any or all of the foregoing methods to seek reimbursement. Shop Nottingham may suspend your selling privileges at any time pending payment of your outstanding balance.

9. Payment Processing Fees

A. Overview. Shop Nottingham charges a fee (the ‘Payment Processing Fee’) for processing each transaction through Shop Nottingham Payments. The fee amount will be assessed on the gross order amount, including delivery and tax (if applicable). Payment Processing Fees will be reflected in your payment account and will be deducted from the total amount of the payment at the time the payment is considered complete. We reserve the right to modify the Payment Processing Fee at any time. For deposits below designated thresholds in certain markets, a deposit fee will apply. Deposit fees are deducted from your Available Funds and reflected in your payment account at the time of your scheduled deposit. In the event of any partial or full refunds credited back to a buyer, the Payment Processing Fee and other applicable fees will be recalculated based on the adjusted sale price. The difference between the original Payment Processing Fee and the adjusted Payment Processing Fee will be applied to the refund amount being credited back to the seller. Other applicable fees will be refunded to the seller’s payment account. Deposit fees will be refunded if the deposit is returned to a seller’s payment account.

C. Listing Currency Conversion Considerations for Sellers. When a seller lists and subsequently sells an item in a currency other than the currency of the seller’s payment account, Shop Nottingham will settle the associated transaction proceeds in the currency of the seller’s payment account. When such a service is required, Shop Nottingham applies an additional 2.5% currency conversion fee. Calculation rates are updated regularly.

D. Value-Added Tax (VAT). Depending on your business status and location, Shop Nottingham may be required to charge VAT on seller fees accrued each month and remit it to the relevant tax authority. VAT is collected on Shop Nottingham Payments processing fees for sellers located in eligible Shop Nottingham Payments countries where required.

E. Browsing Currency Considerations for Buyers. In the case of a buyer purchasing from a seller who lists in a currency other than the buyer’s browsing currency, Shop Nottingham will automatically calculate the listing price in the buyer’s browsing currency. If a seller chooses to show rounded prices to buyers browsing the site in a currency other than the seller’s listing price, Shop Nottingham will calculate the listing price in the buyer’s browsing currency and round it in accordance with the rounding rules described here. Shop Nottingham will display the rounded price to a buyer in the buyer’s browsing currency. When such a calculation is required, Shop Nottingham applies an additional currency conversion charge. Calculation rates are updated regularly.

10. Termination

Sellers may terminate this contract and their acceptance of Shop Nottingham Payments at any time by adjusting the Settings in their account with Shop Nottingham. Shop Nottingham may also terminate or suspend a seller’s use of Shop Nottingham Payments at any time.

Upon termination, any non-disputed Available Funds will be deposited into a seller’s bank account. Shop Nottingham reserves the right, upon termination of access to Shop Nottingham Payments, to set off against any payments to be made to the seller, an amount determined by us to be adequate to cover any anticipated chargebacks, refunds, adjustments or other amounts that might be paid to buyers in connection with purchases from the seller’s payment account for a prospective 180-day period. At the end of the 180-day period following termination, we will disburse to the seller any amount not used to offset chargebacks, refunds, adjustments, or such other amounts paid to buyers, or seek reimbursement from the seller via any of the means authorised in this Policy for any additional amount required to offset chargebacks, refunds, adjustments, or other amounts paid to buyers, as applicable.